Frequently Asked Questions
Everything you need to know about your Timex EU shopping experience.
Which payment methods do you accept for European orders?
We accept a variety of payment methods including major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Sofort depending on your country.
How long does shipping take within the EU?
Standard shipping typically takes 3 to 5 business days. Express shipping options are available at checkout, reducing delivery time to 1 to 2 business days for most EU locations.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. You can initiate a return through our online portal to receive a pre-paid shipping label.
Are Timex watches covered by a warranty?
Yes, all Timex watches purchased through our EU store come with a standard one-year limited warranty covering manufacturing defects from the date of purchase.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.
Do I have to pay import duties within the European Union?
No, all orders shipped to addresses within the European Union are inclusive of VAT and are not subject to additional customs duties.